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REFUND POLICY

Maximum Learning
Effective Date: 10 January 2026
Maximum Learning aims to provide high-quality educational services and resources. This Refund Policy explains the circumstances under which refunds, credits, or replacements may be considered.
 
1. Services (Tutoring, Screenings & Advisory Sessions)
Booking Cancellations

  • Sessions cancelled at least 24 hours in advance may be rescheduled or credited.

  • Sessions cancelled less than 24 hours in advance are not eligible for a refund and may not be rescheduled, except in exceptional circumstances at our discretion.

Missed Sessions

  • Missed sessions without prior notice are non-refundable.

  • Late arrivals may result in shortened sessions without refund or extension.

Advisory & Screening Sessions

  • Advisory and screening sessions are time-based, insight-led services.

  • Once a session has taken place, it is considered fully rendered and is non-refundable, even if outcomes differ from expectations.

 
2. Monthly Learning Plans & Packages

  • Monthly packages are billed in advance and are intended to provide consistent, ongoing support.

  • Refunds are not provided for unused sessions within a package.

  • In exceptional circumstances, partial credits or adjustments may be considered at Maximum Learning’s discretion.

 
3. Digital Products & Downloadable Resources

Due to the nature of digital products:

  • All digital products are non-refundable once accessed or downloaded.

  • Please ensure product descriptions are reviewed carefully before purchase.

 
4. Physical Products

In line with the Consumer Protection Act (CPA):

Returns

  • Physical items may be returned within 7 days of delivery if they are defective, damaged, or incorrect.

  • Items must be unused and returned in their original condition where applicable.

Refunds or Replacements

  • Where a product is defective or incorrect, we will offer a replacement or refund, depending on availability and circumstances.

  • Shipping fees are generally non-refundable unless the return is due to an error on our part.

 
5. Non-Refundable Items

The following are not eligible for refunds:

  • Completed tutoring, screening, or advisory sessions

  • Missed or late-cancelled sessions

  • Digital downloads

  • Customised or personalised materials

  • Shipping fees (unless otherwise stated)

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6. Exceptional Circumstances

Maximum Learning understands that unexpected situations may arise. Refunds or credits outside of this policy may be considered at our discretion, particularly in cases of illness or emergencies, and will be assessed on a case-by-case basis.

 
7. How to Request a Refund or Credit

To request a refund, credit, or replacement, please contact us with:

  • Your name and order or booking reference

  • A brief explanation of the request

  • Supporting information where applicable

Contact Details:
Email: maximumlearningza@gmail.com
Phone: +27 61 545 7856

 
8. Policy Updates

Maximum Learning reserves the right to update this Refund Policy from time to time. The most current version will always be available on our website.

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Our policies are designed to be fair, transparent, and respectful of both families and the time and expertise involved in educational services.

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